Isagenix International is so confident in the value of their products, both nutritionally and monetary, that there is a 30 day product money back guarantee policy in effect on first time product orders. This means that if, for any reason, you are not completely satisfied with a first time product purchase, you can request a refund within 30 days from the order invoice date.
While the majority of our customers are thoroughly pleased with their purchases and the results they gain; not every product works the same for everyone. This product money back guarantee applies to any first time order for a consumable product that you have not previously ordered.
How to Apply for a Refund
- Contact the Canadian Customer Service Department listed on your invoice. Provide them with your invoice-order number, your customer identification number, and the reason you want to return the product. Why you wish to return a product is solely your reason as this is a no-questions asked policy.
- You will be given a Return Merchandise Authorization (RMA) number and an address to be placed on your return package.
- Pack up the returned products, both opened and unopened, and ship them to: Isagenix Distribution, ATTN: Returns, at the return address given to you by the customer service department. You must write your RMA on the outside of the package. Because you are responsible for the shipping costs associated with returned merchandise, you might consider using priority mail. That system gives you a tracking number and will ensure that we receive your items. We cannot be held responsible for any lost or damaged items being returned.
- Once your items are received and your refund has been finalised, you will receive a refund for the products, plus any sales tax, in the same manner that you used for the original purchase, such as a credit or debit card. There is no refund of original shipping, handling, or other associated fees. Please note that a completed refund transaction may take up to 30 days after we receive your package.
Your complete satisfaction is our major priority.